Privacy Policy

I69 Truck & Trailer Repair Shop ("we", "us", or "our") respects your privacy. This policy explains what information we collect through our website and how we use, share, and protect it. By using this website or submitting a service request, you agree to the practices described here.

Information We Collect

We collect the information you provide directly to us through our service request form, by phone, or by email. This may include your name, phone number, email address, company name, vehicle details (make, model, year, VIN), location, and a description of the repair or roadside assistance needed.

We may also receive limited technical information automatically, such as your IP address, browser type, and the pages you visit, which helps us keep the site secure and working properly.

How We Use Your Information

• To respond to your service request and arrange repair or roadside assistance.
• To communicate with you about your repair, scheduling, and follow-up.
• To send service-related updates, estimates, or invoices, if you request them.
• To improve our services, website, and customer experience.
• To meet legal, billing, and record-keeping obligations.

With your consent, we may contact you by phone call, text message, or email about your service request or related offerings. You can opt out of these communications at any time by replying STOP to a text, clicking unsubscribe in an email, or calling us.

How We Share Information

We do not sell your personal information. We may share it only in these situations:

• With technicians and service providers who help complete your repair request.
• With payment processors and billing services as needed to complete transactions.
• When required by law, court order, or to protect our rights, safety, or property.
• In connection with a sale, merger, or transfer of all or part of our business.

Data Retention

We keep your information only as long as needed to provide service, complete records, and meet legal requirements. You may ask us to delete non-essential records by contacting us.

Cookies & Analytics

Our website may use cookies and similar tools to understand how visitors use the site and to improve it. You can control cookies through your browser settings. Disabling them may affect some site features.

Your Rights

You may ask to access, correct, or delete the personal information we hold about you, or to opt out of marketing communications. To make any of these requests, contact us using the details below.

Security

We take reasonable measures to protect your information using appropriate technical and organizational safeguards. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect information from children under 16. If you believe we have, please contact us so we can remove it.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the website after changes means you accept the updated policy.

Contact Us

If you have questions about this privacy policy or your information, contact us:

• Phone: (317) 223-0001
• Email: Sales@i69repair.com
• Address: 7300 SR 13, Pendleton, IN 46064